Delivery & Returns


1.1         HiyaHiya Europe exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to the address supplied by you, in accordance with your selected delivery option. Unfortunately, we are unable to deliver to PO boxes and mail forwarding companies.

1.2         Refer to Clause 5 of our Terms and Conditions page.

1.10        Any problems encountered at customs as a result of a lack of proper business documentation are not the responsibility of HiyaHiya Europe. We always abide by customs’ requirements when it comes to commercial invoices on packages. It is your responsibility to ensure that duties are paid, and customs’ regulations are met. If duties are left unpaid, HiyaHiya Europe will not ask for Goods to be returned to the UK as it is the retailer’s responsibility to receive the Goods. Refer to Clause 4.3 of our Terms and Conditions page.

2. Orders outside the UK

2.1          Goods ordered from the Website for delivery outside the United Kingdom may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. These charges are in addition to our price, VAT (where applicable) and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order. Failure to pay these duties and taxes to your local customs could mean your order will either be returned to us or destroyed by the customs authorities. You will be liable for all charges in connection to this. 

2.2          Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

2.3          Refer to Clause 5.5 and 6 of our Terms and Conditions page.

3. Returns

3.1          Please refer to Clause 8 and 9 of our Terms and Conditions page for a full explanation of this matter.

HHE/TC0822 Updated: June 8, 2022